Luis Doors & Hardware

Write a Review813-251-0363

CLOSED NOW - Opens at 11:00am

Just left Luis Door & Hardware on Howard Ave after owner cursed me out and threated to hit me.
The back story: I had ordered and paid over $1000 for a front entry door for a recent renovation and had it installed by my contractor. Without going into a lot of detail there was a manufacturing issue. When I called Luis door about this issue they told me to bring the door to their shop. I told them the door was installed and taking out would leave the house unsecured. (The house is vacant, on the market and staged for sale) I asked them to send someone out to look at the issue and they said they don't provide that service. So I took some pictures of the issue and went to the store. Upon looking at the pictures, the guy whom I assume was the owner, agreed there was an issue. I was also told it was a manufacturer's issue. The problem with that is I was told when ordering the door that it would be manufactured onsite but learned it was simply a door they ordered from some other manufacturer. Nevertheless this guy insisted I had to bring the door into the store. At that point I made the statement that I would likely not do business with them again and as with any dissatisfied customer, would spread the word. That's when the guy went into a tirade of expletives. Unfortunately, I lost my decorum and called him an a**hole and then he raised his fist and threated to hit me. Folks, just a recommendation that this business should not receive your business as they are indeed not customer friendly. If possible, I would not have given even a single star to this business.