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Their solution is excellent. On top of solving our immediate computer problems, they put us on a monthly contract that is just amazing that for such a low monthly fee they can give complete care. The best part is that included in the service is a self healing software that puts your PC back to its original state no matter what you do. I found them very knowledgeable about all aspects of technology. Their web site is right, you can get large corporate type support for small businesses.