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03/17/2017

customers beware

CUSTOMERS BEWARE. I dropped my Lexus GX 470 off on Feb 2nd 2017 and got it back Feb 6th 2017. The shop owner was supposed to change both headlights, both fog light, and 1 rear backup light, plus change my front passenger side shock and valve cover gaskets. I bought all the lights and the shocks. He only needed to buy the gasket cover parts. He said $700. I said Ok. He called me on Feb 3rd and said I bought 2 of the same passenger side fog light and 1 of them was broken out of the box, and seeing that he has the front bumper off I should go ahead, and buy the driver side fog light so that I don't have to pay an additional cost to take the bumper off again if I chose to buy the light another time. I said Ok. So now it is $700 plus $306 for Lexus brand fog light. When I pick my truck up on Feb 6th he said he could not do the shocks because it needed a special tool, which turns out to be a lie because all it needed was an adjustable Wrench. He also lied about me buying 2 of the same fog light. The broken light was the driver side light which he, the owner broke. because luckily the dealer who I bought my Lexus light from took pictures of them along with the serial # on each package and sent them to me just to protect himself because he has been doing it for years and have learnt his lesson. So when I got the bill I got a bill for $1006.00($700 + $306). I said but why is it that much when the shocks were not replaced; he said he had to do some other work which made up for the original charge to replace the shocks. When I should him the pictures from the dealer showing that the lights were never broke and that they were a left and right side, along with the serial # on the light packages matching the serial # in the pictures he has no answer. So he lied about the light and he lied about changing the shocks would need a special tool. I took my truck to another mechanic who changed my shock using 2 adjustable wrenches. CUSTOMERS BEWARE

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Neighborhoods
Northeast Tampa, Live Oaks Square
Category
Auto Repair & Service
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