Thrifty Car Rental

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I had already paid and reserved a car rental 2 weeks prior to the vacation trip I planned from Philadelphia to Tampa Bay, when we got to the rental place to pick up our car, the agent had no idea what she was doing and couldn't locate or find our vehicle when I showed her my receipt and confirmation number. We waited 1 hour and half while watching many other new customer claim and rent vehicles and pay at the counter live on site. The manager didn't know what to do either and just asked us to wait. Last thing I'd want to to coming off a flight is to wait and be rudely told there's nothing they can do but just wait while they locate our car.