Trader

Write a Review818-705-3544

CLOSED NOW - Opens at 10:00am

I have been shopping here for over 20 years, and I love the place. The employees are always nice. I don't know what the guy who gave them one star is talking about.

Not all the employees are rude but most of them have a smug/don’t give a sh*t attitude, but the manager of this place takes the cake for bad/rude customer service. If you are a vinyl buyer I would highly recommend another store. CD Trader has very high prices for collectable LPs, and a no-return policy on new LPs. Of course used is as-is no refund.



I have been a loyal customer for the past year spending $100-200 a month on mostly vinyl and some CDs/DVDs. Over the course of a year I have returned 4 LPs all brand new, each with a very bad and obvious defect, ie bad warp or off center spindle hole. Each time I was given a hassle and treated rudely in returning a brand new defective LP, as if it was my fault the product was defective, or I was "just being too picky".



Today was the last straw when I tried to return a brand new 2 record set that had an obviously large warp in the vinyl and was unplayable on my system. The manager refused to refund or exchange my copy for another, complaining to me that it was not his fault that the record was defective and that I am just too picky a customer and will not take anymore returns from me. In this economy what kind of store manager would turn away a loyal paying customer to save a few dollars on a single purchase??? The funny thing is that the records I previously returned just ended up back on the shelf reduced by a $1-2 or re-wrapped as new.



All I can say is buyer beware, drive to Amoeba for a better music selection, no-hassle return policy and great customer service. It’s worth the extra drive!



PS: If I was the store owner I would be having a very serious talk with my employees about how they treat their customers. I have been reading through other posts at other sites and the common theme has been the rude attitude of the staff at this store.



The employee attitude shown in the movie High Fidelity is funny and charming on the big screen, but a very bad business model in real life. Every time I leave the store I have to shake off the smugness I have collected while shopping there.