Taylor Chevrolet

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CLOSED NOW - Opens at 9:00am

I bought a vehicle from here and initially I thought they were trustworthy hmmmm. I bought a Fairly good used car but come to find out they lied about pretty much everything they told me I had a warranty, a certain interest rate that I asked for none of that was true after I got my first payment smh once you get financed they can careless. My recommendation be sure to get everything in writing you want don't go off of their word TRUST ME!!!!!!

While I cant speak for the sales department, avoid the service department at all costs. After multiple visits with my new truck, being patient while they tried multiple times to fix power steering failure which eventually resulted in being replaced the 4th time around. Come to find out they did not perform an alignment after this which resulted in bad tire wear a few months down the road when I was getting thumping sound in the front end along with steering wheel shake. I took it in and they moved the bad front tires to the rear and did an alignment. I was told that the rear was now shaking but that is "should" eventually wear properly. I said it was not acceptable as the tire wear was do to bad alignment on their part. They said they never did an alignment, which I have had other service departments confirm is not proper procedure after replacing steering rack components and why the alignment was off. After having to contact corporate support which they then contacted the dealer did I get them to replace the tires. Upon picking up the truck the steering wheel was not aligned correctly. I took it back and thought all was resolved with this issue. But later receiving a low tire pressure warning was when I realized that they never did the relearn for the TPMS system and tires were not linked to correct location on vehicle. I took it in to get this done, which they then rotated them again as well. After leaving the dealer I noticed bad shake in front end. Made appointment to take it in next day to get it looked at and received a call from Service Manager Mark Len asking me to please take it elsewhere. When asked why he stated it was because of a previous survey I filled out stating honestly how I felt about my service. Rather then try and correct the problem and make use of the survey he felt it would be better off not risking another negative survey and refused looking at my truck anymore.

I recently purchased a vehicle from Taylor Chevy. My salesperson and Natalie were very helpful and attentive. They sat down and took the time to answer ALL of my questions.



My credit score is not the best. I was treated with dignity and respect and will most like return to the dealership in the future. I have already referred a few friends.