Andy OnCall

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October 14th, I called Andy on Call to fix a leak in my bathroom. They came out, said it was 150.00 to fix. They didn't tell me what they were fixing, how they were fixing it. They just said they were fixing it. Didn't even give me a chance to turn down their estimate. Guy was already on the roof supposedly making repairs. After he's done, he tells me that they caulked the pipe boot and all should be well. But that I needed a new roof. My roof is only 8.5 years old according to the home inspection and owner disclosure I received when buying the home. On November 19th, I contacted them again, as the roof had started to leak again. They informed me that they could come out November 25th. Now keep in mind, there was a 1 year warranty for this repair that they did. Still made me wait 6 days before they would come out and we were due rain again. They come out on the 25th. Owner, of Andy on Call comes out with roofer. They again caulk the area, and say I need a new roof. My roof is bad. Roof was only leaking in one area, where the pipe boot was. Was told by someone else, all that needed to be done was the pipe boot replaced, and a couple of new shingles, along with new flashing. They tell me that is not the problem. I need new roof. But they assure me that this time the caulking will take, and I will not have anymore issues. December 17th rolls around. Wake up to flooded bathroom because roof is leaking AGAIN! I immediately contact Andy on Call. I believe the lady I spoke with was Joy. Now granted, they won't call me, they keep e-mailing me. I work, I can't check my e-mail 24/7. She informs me that "Daniel", I guess their "main roofer" will call me at 3 or 3:30. I take my break at work at that time, HE NEVER CALLS. So I call Joy. She tells me Daniel will call her and she will call me with time he will be coming out. I never hear from him until the next day. He finally calls. Said he will come out December 22, on a Tuesday. So I request to be late to work. I get an e-mail (NOT A PHONE CALL) from Joy saying he has changed the time to Monday, the 21st. What if I hadn't checked my e-mail? I wouldn't have known that, because for some reason they can't pick up a phone. They come out on the 21st, and the main roofer and his helper go up on the roof, do whatever it is they are doing. Claim they are going to put a new pipe boot in. Because that's what I told them I wanted. Yeah, turns out they didn't. Started leaking again on December 27th. I contacted them AGAIN, and am told Daniel will be in touch. Daniel never got in touch. I had to call another company to come out and repair the job they didn't do. They told me, it was one of the crappiest jobs they had ever seen done. They said I had another 3 or 4 years on my shingles, and they replaced the pipe boot, flashing, and shingles, that Andy on Call refused to do. Andy on Call charged me $150.00 to repair my roof and they didn't repair it. I feel like I was taken advantage of, and ripped off by this company.