Sim Sanitation Inc

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Sim's Sanitation pulled an old "Switch and Bait" routine. They quoted us over the phone to pump our septic tank (both Tanks) for $245.00 on 3 different phone calls and spoke to two different woman. We gave them our card information over the phone before services were rendered. They ran my Card for the $245.00. Upon service day, Feb. 2018, their truck arrived full and they were only able to pump a portion of our tank leaving the 1st tank incomplete and not even touching our second tank. They had to return hours later to complete the job. To my surprise several days later they re-ran my credit card for 2 1/2 times the amount quoted. I never received a quote in writing nor an invoice. I also never signed any documentation for their services. I tried contacting their company and could not get anywhere. They would not release the owners name, nor their business license number. I never received a call back from the owner to date. I advised them that it is poor customer service to not update a client before running their card for a different amount other than agreed upon. This has created a financial hardship for my family. I tried disputing it through my bank and three months later I'm unable to win based on the fact that I do not have an invoice from this company to justify my $245.00 agreement. Even though this company does not even have an authorized signature from me. I believe the girls name in the office who refused to give me any company information and confirmed she never emailed me a receipt was Rachelle. This girl was very Rude and very defensive. I'm forced now to file a negative report with the BBB on this company as well as with consumer affairs. None of their office ladies know how to handle customer service nor legal legalities. I highly DO NOT recommend providing business for this company. They do not deserve it in my opinion based on the way they treat people. And on fraudelintly running someones bank card for an un-authorized amount.