L & J Moving and Storage

Write a Review610-921-2063

CLOSED NOW - Opens at 8:00am

When I first contacted North American, I was referred to their local company in Pottstown PA. The rep that came out, Ryan Graver, was very nice and went through every step with me. As this was my second move in as many years, I felt confident in how this would go. He sent me a decent price and I agreed to use them for my service. Fast forward to my actual move dates. The crew of 4 people that showed up at my house to pack was very nice. We walked thru to discuss what was being packed, what was staying, etc. About 3 hours into the pack I realized someone was missing. Turns out one of the packers "felt ill" and was sleeping on my couch in the basement! This person slept on my couch for the next 7 HOURS. I can understand not feeling well, taking a rest for a little bit, but come on. A 7 hour nap??? At a clients house??? That set the tone for the entire week. Because that person didn't pack the entire day, it set the whole move back by one day, a 3 day move now became a 4 day move. They came the next day, three people, and finished packing. They were done by 2pm. The following day they returned, with a crew of 5 people, to load. They said they would arrive at 8:30am. They didn't get there until 11am. Because they were late, they worked the entire day and didn't finish until almost 10pm. As I had to be two states away, with a toddler and infant in tow, I had to leave them to continue loading without supervision. I checked in with them and the lead guy, the driver, informed me he would be at our destination at 8:30am the next day. They arrived at 9:30am. We walked through the house reviewing where everything would go, which elicited several rude comments from one guy on the crew about how there's no way anything was fitting where I asked. They spent the day, until about 9pm loading things in, scratching and scuffing my floors as they went. They didn't put together all the items that they took apart, like my dresser mirror, and several boxes/items were not put in where they were supposed to (like boxes labeled laundry room shoved in my master bedroom closet). Two of the guys on the crew I will say were great and working hard. Their names were Steve and John. The rest, all I can say is that everything somehow managed to get in the house. Once unpacking again, the amount of items that were broken and damaged was ridiculous. I'm still putting together a claims list to figure out what can be replaced and what needs to be repaired. When I was contacted by North American during and after my move to see how it went, their response was "Wow that's terrible. Make sure you have your check first thing in the morning for the driver." Oh, thanks. I'm so glad you're concerned that your service was horrible.

We recently moved with L&J. The move couldn't of went better.