Garlyn Shelton Volkswagen

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The service department is horrible. They get a few points for having courteous people on staff who apologized profusely for everyone else who doesn't know how to do their job.



Our car sat there for 2 full work days before they even touched it. When they finally called us to tell us it was done, we drove the 45 minutes from Waco to Temple just to find that our car had trouble starting! They had done the planned work then failed to check to see if that fixed the original problem.



No refund offered. Not even an explanation of what the residual problem was so that we could go tell a better (and cheaper) mechanic. We received no more than excuses and crappy service.