Rock Coast Plumbing and Heating

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“I will always return your call, email or text” and make sure your plumbing and heating needs are taken care of in a timely manner“. UNTRUE! 
A courtesy call back when one (who may or may not be a special loyal customer) calls with no water is just the decent thing to do. Can't help me, don't want to, fine, just tell me so I can look for someone who does not have such a self important stick shoved in place.
What if I never needed a plumber before and was looking for one?  I should sit around with no water for days until you decide to return the call?
What if my plumber moved and I was looking for a new one? 
What if I was new to the area and looking for a plumber? 
Your lack of ANY response strikes you right off the list.
Your poorly written website blatantly tries to tout it, but you are not the be all/end all in plumbing.  I was not looking for a "backup to my moonlighting tech/plumber on vacation"  I was looking for a plumber, when I needed one.  No one calls a plumber the minute they move to a new area just to set up loyal special customer status.  They call when they need one and then based on quality of service decide if they want to continue with that business.  Customer choice in a service business.  Your assumptions and attitude reflect poorly on you & your business. 
Your inability to properly staff your office - not my problem, yours.  You being out of town, not my problem, yours.  Adjust message accordingly, technology these days makes that easy.  YOU DO NOT CALL BACK as you repeatedly state.  Your excuses are a joke.
I found a more competent and responsive person to handle my problem. Better off that you were too incompetent to handle calls in a professional/timely manner.
You are a service, not a favor.  Get over yourself.
I looked into my records, you did provide service my family in 2013.  So, guess I am a special, loyal customer.  Shoots down all of your lame excuses.  You failed.  You lied.  You were wrong.