Fitness 19

Write a Review720-872-1919

CLOSED NOW - Opens at 8:00am

While Fitness 19 may be a good organization my experience with this particular gym has been one massive headache. This location on 128th and Holly has terrible customer service from management. I was current on my dues and then for some reason was made inactive. I realize that human mistakes happen so I went in and spoke with the owner to get the situation resolved. They did take care of me, even go so far as to lower my dues which was fantastic! I gave them my checking account information for the dues to come out every month and thought I was good to go. Imagine my surprise when the very next month I got a phone call from them saying that they had no account information on file for me. Somehow someone there lost my checking account information including my routing number and my account number. This was, to say the least, a huge problem for me. So I decided to go elsewhere. After a 3 month battle I went in to finally sign the paperwork to quit the gym. I owed back dues and then they tacked on another 45 in service charges. I have not used this gym since January. I realize that my contract says I will pay dues and I had no problem with this but the way the manager handled the situation yesterday was unacceptable. She was the rudest person I have ever dealt with in my entire life and talked to me as if I was an idiot incapable of understanding basic information. I have never been treated so badly in my life.