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Reviews

01/31/2013

Bad Communication and Do not meet committments

I called to get an estimate and was told I could get one same day if I emailed pictures. The next day I still had not heard and sent another email. Then I gave up and called and was told that it was too hard but someone could come out in a week and give an estimate. I asked if the estimate would be given same day as the day they came out and was told it would. The estimator came out and asked no questions of what we wanted and did not give us any options of what we could get. I asked when we would have the estimate and was told they never give same day, it would be 1-2 days, 3 days at the latest for the estimate. Here we are at 3+ days with no estimate. I don't even know what kind of door they are going to write up for the estimate or if I will actually ever get one.They clearly don't know their business, do not manage customer expectations, do not communicate, do not keep their committments and have terrible customer service.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Fax: 503-246-4824

TollFree: 800-733-3667

Phone: 503-716-8416

Phone: 971-228-8182

Brands
patio
Location
Durham Hall Business Park
Neighborhoods
Metzger, Tigard Neighborhood Area 9
AKA

Anderson Door & Mechanics Inc

Anderson Door and Window Mechanics

Anderson Door & Window Mechanics, Inc.

Other Emails

Categories
Doors, Frames, & Accessories, Building Materials, Door Repair, Draperies, Curtains & Window Treatments, Home Centers, Windows, Windows-Repair, Replacement & Installation
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