Mountain Sweet Honey Company

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CLOSED NOW - Opens at 9:00am

I have been a customer of Mountain Sweet Honey for four years and purchased thousands of dollars of beekeeping supplies. Today, I went to purchase 10 unassembled medium supers (8-frames), frames for each super and a honey extracting fork. I spent $360 in total. This is a significant purchase. My receipt stated medium supers (8-frames).

My husband assembles my hives. He's not a beekeeper but extremely handy. He can pretty much fix anything. He assembled my hives only to discover that they were 10-frame supers and not 8-frame supers. The order fulfillment folks made a mistake.

We called Mountain Sweet Honey and initially they stated on the phone that they would provide us with assembled 8-frame hives -- the correct hive bodies. When my husband got there he encountered a very different attitude. No one took accountability or wanted to fix the issue. Instead they blamed us (the customer) by stating that we should have known they were 10-frame bodies. Mountain Sweet Honey, themselves couldn't even tell they were 10-frame bodies as the pieces are unassembled and they sell these items every day.

All we wanted was to be made whole, we wanted Mountain Sweet Honey to provide us with assembled hive bodies. We spent an hour driving there in the morning, time assembling the wrong hive size (unbeknown to my husband). As a customer, you want the company you are doing business with to correct their mistake. The owner was incredibly rude to my husband telling him that he ruined the hives -- all he did was assemble them with glue and nails like you are supposed to do. It was their mistake-- bottom line. We were the ones that were affected by this.

The owner asked us to leave the store and failed to make restitution-- provide the right supplies (assembled) or even provide a discount, promotion for their incompetency. The lack of self-reflection will be a downfall to this business if they continue treating repeat customers in this fashion.

I will not be buying from this supplier any longer.