Bank of the West

Write a Review623-255-3320

CLOSED NOW - Opens at 9:00am

WARNING!!! DO NOT BANK HERE!!!! If I could give this branch a zero or a negative number of stars it would reflect more accurately their level of service. I had an account in January 2015 that was credit only due to fraudulent charges. Somehow this account still accrued overdraft fees when it was set up to only receive credits such as refunds from the fraudulent charges. I was assured by the customer service manager that she would take care of the issue and get my money back. Well that has changed and now almost two years later I am still trying to get my money back. I am now told that I won’t be able to get any of my over $300 returned from all of the bank fees that were applied to my credit only account, which was supposed to be completely closed after I was refunded the money from the fraudulent charges. So they took over $300 out of my new account to pay the bank fees of the old account which should have never had any fees because it was a "credit only" account. The manager at this branch completely dropped the ball. I trusted this bank for many years with my money and this is how they treat me. There was no follow up, no accountability. I cannot believe the lack of concern over this issue. Now I am in the process of contacting regional managers, which I was told I could not have the contact info for until the customer service manager can gather all of the documents, or in other words, she needs time to cover her behind before her boss gets involved. DO NOT BANK WITH THIS BRANCH!!!!!!

Fernando D at the Tolleson Branch is very helpful..