Tonkawa Trading Post

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This email was sent three weeks ago, and eleven days after the issue. I have had no resolution and basically just given the runaround. I asked to have the video reviewed several times to clear up the matter. No response on surveillance video.
I have an issue that is not being resolved at the store level. This involves a mistake at the register in which I was shorted $40. I called within two hours of the transaction in hopes of reviewing the surveillance tape. I was on the road and out of state or would have returned. I have called five times and spoken to the manager, Molly Oder, who said she gave me the correct change. I am asking that the video be reviewed before it is deleted. I stopped in on my way back through and spoke with the person on duty. He said they might look at it and I might be sent a check. At this point, I am losing faith in anything happening. I paid with a $100 bill and was given back a $50 and some ones on top. I thought the twenties were in there, but didn't count it as there were people stacking up behind me and I have never been shorted like that so my guard was not up. I have the receipt and I see that $50 was entered as the bill I paid with, which doesn't make sense since I was given back a $50 with the ones on top. A look at the video will clear up whether I gave a $100 and which slots the change was pulled from. The further away we get from the date it happened, the less likely it will be resolved. $40 is a ridiculous amount for which to go to small claims court. I haven't left any reviews because I don't feel it would be appropriate until I have exhausted all channels. I don't want to be a jerk, but $40 is too much to overlook. The night that I called, the person on duty told me there was no overage on the drawer.When I came back through, the same person told me the drawer was only over $10 for the whole day.That is why the video is going to be the only way to tell what it going on.Thank you for your time and attention to this matter.