Best Western Luxury Inn

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I stayed at the Best Western Luxury Hotel on November 4, 2010. I lodged a complaint about broken furniture that might have caused me an injury. The owner implied that perhaps I broke the furniture. It was a sofa bed in the front room of the suite. I was charged 120.00 for the suite. When I checked in, I was told there was wet bar. When I got in the room, there was nothing, but an empty refrigerator and cabinets, which is not the definition of a hotel wet bar.



When I sat on the bed, the frame broke. When I tried to get out, it broke again. My roommate had to come and help me get out of thebed. Then the bed could not be put back in the couch. I have had a hip replacement. Sitting on that sofa bed with a broken frame that fell in could have caused damage to my hip.



And, that was not all; the curtains in the room were too short to cover the entire window so there was light in the room all night. The last straw was that the room had a hair dryer that would not stay on while in use. I had to hold the on button to use the dryer, which made it totally useless.



Our stay was not a good experience. I have stayed in Best Western Hotels all over the US and never used one with this many problems.



When I asked for a reduction in my charge, I was given only a 20%, instead of a no charge for the room. I would not have been so disgruntled had the owner, Sarah Patel, given me a free night, but she did not.



The hotel furniture was dangerous, did not have the wet bar that it promised, and did not have appropriate window coverings.



Sarah Patel, owner of the establishment, provided (1) poor services, (2) unsafe equipment and (3) inoperable appliances. Her business tarnishes the image of Best Western Hotel International and the city of Tracy.

This Best Western is just the place to go to get away! The staff is so helpful and friendly. And good breakfasts too! I LOVE making my own waffels! The rooms are very, very comfortable. Better than my own bedroom! Thanks Tracy Best Western.