Thompson Pharmacy & Medical

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CLOSED NOW - Opens at 9:00am

In the past when I lived in Traverse City I found that people were most helpful and kind. However two occurrences now cause me to pause and wonder if I should go back to the original compounding pharmacy in Oakland cty that I dealt with for years with no problems. First problem a check was sent to pay for prescription they didn't receive it for two weeks, but asked all during that time if they'd watch for it and let me know when they did receive it. It turns out someone didn't pay attention, check received and deposited into their bank acct. Mean while another check had to be written and waited for the time it took snail mail to be received while all the time the money was received by them. This week, last week was told script was to be mailed out last Friday, it wasn't. Yesterday called, fourth or fifth call to deal with this one script that I've been taking six and a half years. Was told it would be over night delivery to me. It wasn't, called again and found that out and that I won't receive it until Monday. Good thing it isn't a life saving med as one could expire for the time it has taken to NOT receive it. I think the c.s. hasn't been so great and am not happy with the lack of communication and the lack of following through with the customer to let someone know what's going on. To say they're going to do something and then not doing it isn't good c.s. I really enjoyed my initial interactions with these people, but that all changed with these two problems that I've experienced.