Seal-Tite Basement Waterproofing Co

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CLOSED NOW - Opens at 8:00am

Have worked with the company for years .
Excellent work at very competitive prices.
Highly recommend!

We got our quote back in April. Job was scheduled for July. The contractor that quoted us was extremely nice, and informative. No complaints there. He quoted us a price on getting our interior basement waterproofed, which would include using our existing french drain, no sump pump. About a month later, the same contractor gives me a call saying that they can't guarantee the french drain according to his supervisor. So, I asked, can we include the sump pump at no additional charge? The answer to that was, yes. Five days before the scheduled job, which was scheduled 3 months in advance, I received a call saying that we are going to have to reschedule to a later day. Little inconvenient after planning my off days, 3 months in advance, to be at the home while they performed the job. The job is pushed back 2 weeks. The crew arrives on 7/17/17. Nobody greeted me, nobody came to the door, so I just walked down to the basement. Their first words were "How you get in this place?" Maybe I am nitpicking, but I work for a company who puts customer service at a top priority. Definitely did not get that. I then tell the main guy, older gentlemen, the contractor told me over the phone that he was going to give us an option for a sump pump at no additional charge. He responds with "He didn't say anything about no sump pump". At this point, i am only left with one option. I ask the main worker, so will this be covered under your "lifetime warranty" he tells me yes. Just a very rude first impression from him. After the crew finished & left on 7//19/17, I notice later that day that the concrete was very sloppy. Had wet concrete splattered on the walls, uneven in a couple different locations. Not bad enough for me to want to file a complaint, but from a professional company I expected better. Giving my experience a 2 overall. As long as the water issue is fixed, I would consider giving it a 3. The only good experience out of the whole deal was with the contractor that gave us the quote