Wilson, Ann-Katrin

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Do not go here unless you like wasting money on paying copays! On November 11, 2016 at 11:30 I took my daughter to see one of the pediatricians at PEDS East Trussville, AL location. They collected my $30 copay before we saw the doctor. They have signs hanging up that state if you don't pay your copay that day you could charged extra. We saw the doctor and she told me she would electronically submit the pharmacy our prescription ( eye drops for pink eye and allergy medication) and I verified which pharmacy to send the prescription to. Later that evening around 5:00pm my husband went to the pharmacy to pick it up. Our prescription was never called or emailed to them. My daughter was complaining of her eyes hurting her, so I called the after hours nurse. The after hours nurse called in the eye drops but not the allergy medication. She said she could only call in the eye drops. Over Thanksgiving we went out of town I had to stop by a rapid care clinic because my daughters allergies were really bad. Again, I had to pay another $30 copay, it could've been prevented if the PEDS east doctor had called her medications in the first time!

This is the 2nd time I have been charged and paid a $30 copay. In the spring of 2016 my daughter showed signs/symptoms if a UTI. I took her to PEDS east Trussvillle. We saw the doctor and was told it wasn't a UTI (no test were done) and sent home. The rest of that day and night were terrible and my daughter was in a lot of pain. The next day I took my daughter to one of the doctors at PEDS east- Deerfoot. A urine sample was completed. My daughter had a UTI. This was (2) $30 copays I had to pay....also, I work full time and live 45 minutes away! I'm sure all the Medicare patients that don't pay copays are getting much better care & their prescriptions called in!