USA Pawn & Jewelry

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CLOSED NOW - Opens at 9:00am

My husband and I went for years to buy used but well maintained items. It wasn't until we had to pawn there that things got bad. My husband pawned 14 superhero seasons and a Nintendo DS in October of last year. We have been paying on it and decided to take it out a year later. They sold the 14 seasons as of April. So we have been paying on pawn that no longer existed. So they employees were baffled and told us to come back and talk to the supervisor Fernando. At this point I'm thinking to myself this doesn't happened often but when it does what are the steps to ensure we get our merchandise back. My husband has extremely high anxiety so I had to deal with this. Guess what I'm still dealing with it. It has been over a month and all Fernando can do is apologize and say its human error. He said we can go to Zia Records. (THERE IS NO GUARANTEE THAT THEY WILL BE AT ZIAS) So I suggested ebay. Waited for two weeks. And its their busiest season, so calling us to give us a update has never happened. Came into the store, I mean ebay had all of the seasons that they lost right in two weeks we should have them. Fernando says we only found 6. At this point I'm trying my best not to scream. EBAY HAS EVERY SEASON!!!!! But he doesn't want to pay full price for "new" items is the only conclusion that I can come up with. I calm myself, true the items weren't new THEY WERE PRISTINE!!! Most men love their cars my husband loves his superhero memorabilia. So I asked about store credit just to end this horrible experience. Fernando said we could do $80. WTF whats the highest? He said $120 for all. I asked my husband and he gave me a look I soon won't forget and we decided against it because WE WILL NEVER GO THERE AGAIN!!! Unfortunately I have to keep going until this is resolved but once it is, I nor my husband or family will enter this establishment. CUSTOMERS BEWARE: IF YOU PAWN HERE AND THEY LOSE YOUR ITEMS THERE ARE NO STEPS TO BE TAKEN... BTW the only reason I'm giving it two stars is because I used to love this place. How quickly that changed. Thanks FERNANDO! I guess I will be in touch since you cannot keep in touch...