ABC Equipment Rental Inc

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DO NOT GO TO THIS PLACE!!! I'm 51 years old and this has been the worst customer service experience of my life. My husband and I purchased a new Stihl quick start chain saw from them on 1/21/15. They started it the first time and put the first tank of gas/oil mixture in it. We even purchased the oil they recommended to extend our warranty from 1 year to 2. We used the chainsaw a couple days later and it was hard to start, but my husband finally got it going and it ran like a champ. Later that day it was even harder to start , but once it did ran great. The next day it simply would not start so we returned it to the store. My husband walked in the door with chainsaw on 1/26 after only using it twice, and before ANYONE even looked at it, the guy at the counter said " you used the wrong gas". He took it outside and proceeded to tell us that we used ethanol gas and that it tore up the chain saw. We told him over and over that we had only used the tank they put in and the second tank was still in the chain saw. A crowd of employees started gathering. We kept trying to tell everyone about the hard start etc. NO one would listen. Finally they got the "mechanic" to come out. He looked at the chainsaw and when I say he looked at it, he only looked at it. Didn't take anything apart didn't even remove a screw. I honestly don't think he touched it. He said you didn't use the correct oil/gas mix and it's not under warranty. He went on to say he could fix it but it wouldn't be cheap. I told them nope , not leaving anything with them and we would be taking it somewhere else. At this point there was about 6-8 employees gathered around and when I said I was taking the chainsaw most of them started laughing. It was unreal. We took the chainsaw to another dealer, told them what happened. The mechanic came out and asked us to explain what happened when we tried to use the chain saw. He took it in the back and came out in less than 10 minutes and said he thought the bearing went out and it was faulty from the factory. This place sent the chainsaw into the factory ( they had to make ABC enter our warranty info because they had not done that )..... Factory looked at it and agreed it was the bearing and we got a new chain saw. Basically ABC rental employees are unknowledgeable and rude. Treated us great when we were buying the product but were downright crooked when we brought it back. There are a lot of other companies out there. RUN FAR AWAY from ABC Rental.

Nice business always on hand

friendly staff knowledgable Stihl servicing and helped me complete my job with their knowledge would recomend to anyone. the yard guy Joe helped me so much he deserves a raise!

ABC is a great place to rent equipment that you plan to use for a short time. They have a large stock, and the people are honest and helpful.