Airways Heat & Air LLC

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I have a home warranty, and am unfortunately stuck waiting for these people who could not care less about customer service. They showed up the first time at 930am and weren't supposed to arrive until 4pm or later, as was discussed with BJ over the phone. The guy said he would call another one of my contacts to see if they could meet him. He never did and it took me 4 days to reach anyone or get a call back. They pushed me out 12 more days for the rescheduled appointment. They no showed that appointment with no communication to me. I was able to reach BJ who continued to give me excuses, yet PROMISED me someone would be at my house at 930am SHARP, otherwise, and I quote, "I will fire all of them." Needless to say, they no showed again this morning and I have been unsuccessful in reaching anyone on the 3 phone numbers I have all morning. I contacted my home warranty company, who also was unsuccessful in reaching this company. It has been 100 degrees or hotter, and I have no working air conditioner. These people honestly could not care less. To say I am disgusted and appalled with their lack of compassion and their inability to properly care for their customers is an understatement. I don't know if I am not priority to them because I have a home warranty, but I am simply shocked at what I am dealing with. I try to give benefit of the doubt to everyone. I know mistakes can be made, blhowever, this is no longer a mistake, but a total disregard for me as a customer. There is no excuse.

This company has little or no regard for customer service. Having no choice due to home warranty, we are stuck with this company. Warranty work is routinely scheduled about a week after the initial request. They don't show up as scheduled, They will block your number if they don't want to deal with you. Because they couldn't get if fixed on the first attempt, they AGAIN scheduled the 2nd warranty work for a week later. I would NOT consider calling them if you have a choice! There are too many professional and trustworthy companies out there to waste your time with this one.

Repeatedly missed appointments, failed to call or only called minutes before the scheduled appointment, then when they did show up they announced before ever looking at my air conditioner that they didn't bring what they needed to fix it. The service man was rude, literally showed his rear and scheduling was impossible! Avoid this company!