Firestone Complete Auto Care

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CLOSED NOW - Opens at 7:00am

The work they do is fine, but the guy they have answering the phone and helping customers at the front desk does not have a good "bedside manner," if you will. You have to ask for ride; he doesn't offer one. And don't ask them to take you across town... That's too far. Due to past experience I would not have gone here this time if I had had a choice. I only went here this time because my car decided to die just around the corner. I really don't like to deal with this man.

My brakes had locked up and I brought it in. The mechanics could not figure it out. Finally the "Chief Mechanic" looked at it and said it was the master cylinder and priced it at $600. This is highway robbery

When I walked into Firestone, I told David, the clerk at the desk, specifically that I broke two of the valve stems and that my truck has a Tire Pressure Monitoring System so that those would have to be replaced. Instead of getting off his rear end he said that they would replace them for free. I asked Really? I know those are expense. He said yes. Not an hour later (I left my truck there for the day) I got a call telling me that it would be $118 EACH to replace them.

When I went to pick my truck up, they had replaced all 4 instead of just the two that needed to be replaced. And basically they wouldn’t give me my keys back without paying for them. I got to looking at the bill and they put the wrong tires on – a more expensive one of course. And wouldn’t refund the difference to me. Chris – the store manager insisted that he had fulfilled his duties.

Next, the tire pressure light on the dash wouldn’t turn off. When I asked David about it, he said the dealer would turn that off for me. When I asked what that would cost me, he said it would be free. When I got to the dealer they said it would be $95 and take an hour.

Naturally, I went back to Firestone, they needed my truck for an entire day and ended up having to take it to the dealer anyway. Chris won’t honor a firestone coupon on the tires that they put on my truck – more expensive – because he didn’t feel it was his job to have to take my truck to the dealer to get it reset.

So basically they are incompetent and thieves at that Firestone.