Tumwater Family Practice Clinic

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Wow. So friendly, personal, caring, and knowledgeable. Anna went out of her way to be sure I got all the attention and help I needed. Very warming and easy to talk to, makes going to the Dr. way more pleasant when you feel a connection and close with them. Thank you Anna! Also, the staff was very friendly and prompt. Had to get blood work done at the end of my appointment, and even there I was treated so warmly. This place is not your normal doctors office, highly recommend.

Looking at other reviews, I can see that I'm not the only person unhappy with the services at this clinic. I was a bit excited when I tried to change my appointment to a different date and could not get one sooner than two weeks away with anyone. I had changed over from Group Health and had some prescriptions that needed filling. It was going to be my first appointment. I was not rude, I was voicing my concerns because I desperately needed those prescriptions. I thought I had an appointment for the 19 of this month. Turns out the receptionist took it on herself to blacklist me and cancel my appointment without telling me. So now I'm back to square 1, no medications for my issues, and need to find another clinic quickly. Reading other reviews, I see they will blacklist you too if you accidentally miss an appointment. Looks like they were good in the past, but today the new management is not customer friendly.

I have been a patient for more than 7 years...He is a kind and very caring Dr. He treats my husband my son and myself...At one point I was seeing a dr in his practice that didn't agree with me he took the time to listen and get to the bottom of things and gave me the best care and direction for what I needed...I know that if I really needed him he would be in my corner with the best treatments possible....as he as with all my family........

I see Dr. Duncan at this clinic. I never have to wait more than 10 minutes to be seen when I have an appointment. The entire staff is always helpful, friendly, professional and willing to do what it takes to provide great service. Dr. Duncan can be trusted to do what ever he can for you and if its outside his scope, he will refer you to someone else he trusts. Never a bad experience after 6 years.

I also went to this place for years, would not go anywhere else. HOWEVER NOT THE CASE ANYMORE. They screw up and like alot of other people if you fight back they blacklist you. I went about 3 years ago was my last visit, very happy with them. Well they did not bill my insurance but sent me a bill, I called and said please bill my insurance that is what I have it for. This went on and on, so after fighting with them for a year they billed my insurance and the remainder was $21 which I paid but the check never cleared so I called as to why, she said that they were still waiting on insurance. Ok you can still cash my check.WHAM THEY KICKED ME OUT OF THE CLINIC AND DESTROYED MY CREDIT REPORT WITH THE BILL. However I do have the proof in hand that the bill was paid and they will not take it off of my credit report and will not see me either. I have records that I have called 16 times and do you think they will call back. This place WILL NOT TAKE CARE OF BUSINESS.

I read that e-mail how sad. The clinic has been nothing but very professional and I love the Dr's. there. They know what they are doing and I am very pleased with the service. An added plus are the girls at the desk. Very nice and know what to do in an important situation. I have no complaints!!!!

Strike one: After 18 years of going to Dr. Atteridge he retired and I had my first born. I tried to make my sons very first appointment there but they were too busy to see him and were booked up for 2 weeks. Which as a new baby he was needed to be seen within 3-5 days. Needless to say we had to find him a different family practice.

Strike two: My fiance was very sick and we live right down the road from them and I tried to get him in to change his practice closer to our home and the one we originally wanted for our family! But they refused to see him as they were not accepting new patients even with referals!

Strike three: My insurance lapsed and I was a self pay and paid for all of my services at the time. But due to a lack of communication in there office they didn't charge me for a $26 test. They claimed they tried to bill and even called but I never recieved anything so they sent it to Collections and discharged me as a client. I am no longer allowed back apparently!

After 18 years of never missing a payment and using them as my only family doctor they have chosen not to see me over a $26 miscommunication!

They do not want or need new or old patients and they make this very aware! There customer service and basic practice is horrible ever since Dr. Atteridge left! NEVER GO THERE!!!!!! They don't want you to anyways!!!!!!