East Coast Wireless

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CLOSED NOW - Opens at 10:30am

It's the best service and the employees are are same. I would never been more happy because they help me fix my phone

I thought I would be safe ordering through Amazon...I was WRONG! I ordered a replacement 15.6" Matte-finish 1080p screen from East Coast LCDs because they had the lowest price. The first screen shipped very quickly and was very well packaged, however they sent me a Matte-finish 720p screen. I contacted them about this and they wanted me to pay the return shipping. I sent out another message and after two days they finally sent me a pre-paid return label with no apology or anything in that regard. I opted to go ahead and let them replace it instead of doing a full refund, as they were much lower in price than any competitors. Again, the shipping was very fast and the second screen was packaged very well. This time, I received a 720p GLOSSY 15.6" screen. Frustrated, I contacted them again and they profusely apologized and assured me this could not happen again. I agreed to let them replace it, thinking there would be no way anyone could send the wrong item three times. My third and final screen came in...this time they sent me the wrong size 14" glossy screen. I was frustrated beyond words this time. The person who communicated with me via email was very gracious and apologetic, but THREE wrong items is unacceptable. After my clarification, they did send me a full refund including all shipping costs one month after my original order. You definitely get what you pay for. Stay away from East Coast LCDs (also known as Aura Displays). Very incompetent.