American Signature Furniture

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Bought a mattress and bed furniture along with the warranty 10 months ago. The mattress started to concave in the center. Called AS they sent someone out to check the mattress to make sure the mattress defect would be covered. Never heard back from them 2 days later went to the store on university pkwy. Was told we could pick another mattress because the one we bought was no longer in stock and we would have to pay a delivery charge. I was upset by that and make it known. Then the Manager Jason came out, I guess he overheard the conversation between me and the person in customer service. He knew I was upset he apologized and said we wouldn't have to pay for delivery charge because there was a defect in the mattress also he gave us an extra 100.00 toward another mattress. What I thought was going to be bad experience going in ended up coming out a HAPPY customer. Also Rebecca the floor salesperson was very nice and took the time with me to pick out the mattress. Thank you again Jason .. I'm a happy customer!! Megan D.