American Dream Limo and Sedan Service

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I work front desk at a hotel and I called American Dream Limo & Sedan for 14 guest that came from Australia. The day before and the morning of pick up they confirmed that they would be here on time. 15 minutes before pick up I called them and they said they were an hour and a half out and were'nt going to be able to make it on time. FYI the guests where going to a Lakers game that is and hour and a half away. So i cxl'd the reservation and I booked somewhere else for them and they told me they would credit the guest account. It has been 2 months and they still havent credit the account. I have called them everyday for the past 2 weeks and everyone that i talk to (when they do answer) cant seem to get me to the right person that can help me. They keep telling me to call back at this time and talk to this person and when I do that person is never there. I would never use them again and I would never tell anyone to deal with these people. If I could I wouldnt give them any stars.