American Energy Supply, Corp
1704 Chichester Ave, Upper Chichester, PA 19061
Reviews
01/17/2019
Provided by YP.comI've been using this company since 2004 when I moved into my home that uses oil for heat. Their service has been hit or miss and although they claim they offer :emergency" service-that's a lie. I try to be very frugal with the oil use so I may purchase oil 2-3 times a season ( on average). As the years progressed they get worse and worse. Last night we ran out of oil. I called this morning (8:12am) and was told to call back because they just got in and needed to "turn on the computer"; I called back at 9:13am to order 100 gallons of oil. I was told the following:
1) We can deliver on Monday (it is now THURSDAY with a snow storm pending);
2) If I was going to pay for a "Prime and start" they could possibly get out today-but since I wasn't asking for that service-delivery would be on Monday!
3) I was told that the other factor that prevented them from delivering today was that "because of my history"-meaning since I didn't buy oil every month like their other customers-I go to the back of the line. Why would I purchase oil if I didn't need it? Oil is not cheap.
4) I told him I was a single mother and had a grandchild living with me- he didn't care.
I called another company (Ferro Fuel-who I am not a customer of, but soon will be), and they scheduled a delivery first thing tomorrow morning!
Now that is service. If you aren't in dire need you can try this company but I wouldn't advise it. the service you get depends on how much money you are spending on them :(
03/24/2011
Provided by SuperpagesFuel oil delivery was quick and same day. Great to do business with people not a automated system.
12/21/2009
Provided by SuperpagesTerrible customer service. I'm a contract customer and called on a Friday to request delivery because my gauge was almost on E. I was told no delivery before Monday. I called again on Saturday and asked if they would please come out because I wasn't sure if there was enough oil to make it to Monday. No delivery until Monday. 4am on Sunday morning I ran out of oil. So now my tank needs to be primed. Which means an extra $20 AND once again I have to be home to let them in. It's Monday at 12:30pm and I am STILL waiting for them to arrive. NO heat since Saturday night and the outside temp is around 30 degrees. Nice service. And here's the kicker! IF I get oil from any other provider, my one week old $165 service contract is voided. I will NOT be signing again with them.
10/17/2009
Provided by SuperpagesI would strongly recommend against using this company for Fuel Oil. There are others out there with better customer service. I called October 16, 2009 for the current price and was told that they hadn't delivered oil to me since 2007 and then the girl on the line questioned if I had been buying oil from somebody else since 2007. This had nothing to do with my desire to buy 500 gallons of oil since I have 2 tanks that are dry. She told me there was a note that they were not allowed to sell me oil. I asked for an explanation and she said that's just the way it is. I asked to speak to a manager or owner and was put on hold for some time and she came back with the same reply and hung up on me. I tried to call back but she wouldn't talk and continued to hang up on me. O well. Guess they didn't want to sell 500 gallons at 2.349. POOR CUSTOMER SERVICE! I would have at least expected the owner or manager of a small company to explain why this note was on my account. O well.
07/17/2008
Provided by SuperpagesIncredible service! Representative on the phone was outstanding and the service technician who bid the job and then installed the job was outstanding.
08/22/2006
Provided by SuperpagesI've been using American for several years for my home heat oil and haven't found anyone with less expensive oil in the area.
02/12/2006
Provided by SuperpagesAlways one of the lowest prices and fantastic service. Switched to this company after the"huge" oil co. left me without heat for 3 days after calling.
More Business Info
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- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Phone: 610-494-4872
- Brands
- air conditioning, furnaces, kerosene
- Payment method
- discover, amex, master card, visa, cash, paypal
- Other Link
- Category
- Fuel Oils