American Energy Supply, Corp

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CLOSED NOW - Opens at 8:00am

I've been using this company since 2004 when I moved into my home that uses oil for heat. Their service has been hit or miss and although they claim they offer :emergency" service-that's a lie. I try to be very frugal with the oil use so I may purchase oil 2-3 times a season ( on average). As the years progressed they get worse and worse. Last night we ran out of oil. I called this morning (8:12am) and was told to call back because they just got in and needed to "turn on the computer"; I called back at 9:13am to order 100 gallons of oil. I was told the following:
1) We can deliver on Monday (it is now THURSDAY with a snow storm pending);
2) If I was going to pay for a "Prime and start" they could possibly get out today-but since I wasn't asking for that service-delivery would be on Monday!
3) I was told that the other factor that prevented them from delivering today was that "because of my history"-meaning since I didn't buy oil every month like their other customers-I go to the back of the line. Why would I purchase oil if I didn't need it? Oil is not cheap.
4) I told him I was a single mother and had a grandchild living with me- he didn't care.
I called another company (Ferro Fuel-who I am not a customer of, but soon will be), and they scheduled a delivery first thing tomorrow morning!
Now that is service. If you aren't in dire need you can try this company but I wouldn't advise it. the service you get depends on how much money you are spending on them :(