Petco

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Petco's bogus return policy on it's website and the back of their receipts: "Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses". Today 1/12/17, I attempted to return one of two catfish I bought on 1/6/17 at a different Petco location in Philly to this store in Upper Darby because it was closer to where I live. Surprisingly they refused saying I would have to return it to the store I bought it from because I told the cashier the catfish was sick when she asked why I wanted to return it. I'm not a expert on fish but it had some type of white fungus growing on him. The rude cashier and the genius who she called from the back of the store both acknowledged they didn't know anything about fish but stated they couldn't accept it back because it might infect the other fish. They could have just put it in a separate bowel and follow Petco's own return policy by issuing me a refund but refused because I stated the catfish was sick. Keep in mind both of these pet store employee's said they knew nothing about catfish or fish for that matter and only used the excuse of the fish being sick because I said that it was not to give me my refund. I called the contact number on the receipt to complain. The cust serv rep Laurie put me on hold and called the store but they still refused. I asked the c/s rep why are they're not following Petco's return policy. She wouldn't give me an answer other than try to give the fish some vitamins! This Petco store in the Bond Shopping Center at 7901 Lansdowne Ave in Upper Darby does NOT follow it's own corporate return policy and Petco's corporate office has no control over them doing so. Apparently Petco's return policy is up to the ignorant employee's they hire to arbitrarily decided when or when not to follow that return policy.

UPDATE:1/25/17
Petco regional manager John Stevenson called me to offer his sincere apology and offered me a $25 gift card. Considering I had to drive 14 miles and 45 minutes away to the store I originally bought the catfish from to return it. To my dismay Mr Stevenson informed me that the person he spoke to on the phone at this Petco location in Upper Darby claimed the reason why they refused to take the catfish back was because I didn't have a receipt. This is a outright LIE which I made clear to Mr Stevenson and can be confirmed with the customer service rep Laruie I spoke to and who called the store on my behalf. Just one more reason for me not to respect this Petco location. Mr Stevenson did assure me he would contact the store again after speaking to me. I may or may not get the $25 gift card promised me, Mr Stevenson may or may not have contacted the store again but I don't really care anymore. The fact that these store employee's not only feel comfortable lying to customers about their return policy but also lying to the REGIONAL MANAGER about that encounter (that could be easily verified) doesn't speak well for this company. But I do thank Mr Stevenson for following up with me and to the social media rep who replied to me on facebook. Their prompt professional response was the only positive thing about this situation.

UPDATE 3/6/17: Never received the $25 gift card promised me by Petco regional manager John Stevenson 804-366-9609. His failure showed me why the store employee's felt comfortable lying and not following their own store policy, it's their training or lack of from management like his. Even though Mr Stevenson gave me a prompt professional response on the phone he choose not to follow up what he promised to do.