Chambers Pool Service & Plaster

Write a Review707-451-9231

CLOSED NOW - Opens at 8:00am

Definitely do NOT recommend. Unless you like being scammed, yelled at, and generally treated very poorly.

We signed up for cleaning service for our pool 3 weeks ago - for an initial cleaning (that we were told would take at least 3 weeks) and then monthly service after that. On the very first day out, Mark began trying to pressure sell us into a bigger filter. The one we have is less than a year old and 3x bigger than what is required for our pool. Despite this and despite us saying that we weren't interested, Mark called us 5 times across 2 days pressuring us to buy this even larger system for $1000. When we told him no after the last time, he then called back less than an hour later. He had magically "just" came into possession of a used filter in the exact same model he had been attempting to get us to buy and could get it to us for half the cost. I'll trust you to follow the same logic on whether or not the "new" one we supposedly needed would have actually been new.

We again said no and he said we would have to replace the cartridge for our filter then. We agreed to this and the filter was replaced without an estimate ever being provided to us. When we got the bill they had charged us 120% markup on the cartridge. We asked for a cost breakdown and were not provided one. Instead we were told that it was markup, removal and installation. Bear in mind that to replace a cartridge filter, you need only remove the top, pull-up and out to remove the old one, and drop the new one in - like replacing a coffee filter in the morning. It takes less than 10 min - so this definitely wasn't labor charge.

When we got the reply to the cost breakdown request, we told Chambers we were canceling our service with them. At this point, they had been out 3 times across 2 weeks - twice for the cleaning and once for the cartridge install. We were then told we would need to pay the cleaning service charge, the cartridge charge, and the monthly service charge - an excess of $600.