Aspen Dental

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Terrible experience. 1) Temperature was 79 degrees in the waiting room, women were getting flush. Asked to turn it down, and they said they would, but later admitted jokingly that they liked it warm up in the waiting room, and all had heaters under their desks, therefore did not do anything about the setting on the thermostat. This led to other staff bringing us back to another waiting room, took keep from passing out. 2) Attempted to collect money for services not rendered (which is not what their own financial policy states), 60% down, just to make the next appointment. 3) Refused to do a normal (insurance paid for) cleaning, but insisted further services and treatment could not be done with a "special cleaning." 4) Did not even do a cleaning on the first visit. 5) Concealing costs within those totals of "specialized electric toothbrushes", $125, without informing patients. 6) Pressuring patients to do more services, suggesting services that have never been suggested to patient before. Called back and cancelled all subsequent appointments, got refunds. BEWARE