Lowe's Home Improvement

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Ordered a fridge with specific install directions. Was told no problem several times by the salesman. Got a call the day before to schedule delivery. Told them once again what would have to be done, again no problem. Got a call the day of delivery that it was against company policy to complete install as requested but they would try a different way. Their way didn't work. Told them to take the fridge back to the store as it was the day before thanksgiving and we had no where to store it and no one to install it. Called ans filed complaint with corporate, was told I would get a phone call from the store in 72 hours. Fast forward to Tuesday when I check my account to find they credited the fridge back to our account; also still no call from the store. Called corporate again. They called the store and had them call me within minutes. All local could tell me was that they didn't know who returned it without my authorization but I would have to come back to the store to purchase the fridge again. I was only offered an apology. After I receive the fridge, my purchases with Lowe's with be no more. Horrible experience. Sadly I use to enjoy it getting all our renovation supplies there.

Everyone please give Shawn and Micah with Lowe's, Store #2958, in Van Buren the praise and recognition they deserve. Their generosity helped fill the "gap" needs of basic cleaning supplies to keep the home environment clean and sanitary for their adopted grand daughter Destiny Cook! Please stop by in person to thank them if you are in the area, write them a little note, or send a postcard to thank them for their heartfelt actions!



Lowe's #2958

2120 Fayetteville Road

Van Buren, AR. 72956