Window Fashion Pros San Fernando Valley

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HORRIBLE customer service! Window Fashion Pros installed a panel track in my bedroom about 2 years ago. It was not cheap, and the quality was horrific. So far, it has broken over a dozen times. This is a huge hassle, and has caused me to miss many days of work to wait for the service people. After the last time the track broke, I sent pictures showing the panel track dragging along the floor and buckling, and the broken track railing. I was told by Vincent, the owner, that this was their idea of a "quality product" and that I should read the fine print on the contract (which I was advised I'd need a microscope to see) - No Refunds. He insinuated that if I had an issue, I'd need to sue to recover anything.

They have not sent anyone to fix the product, weeks of phone calls have been unreturned, and so I am being forced to install a new product to the tune of $2500.

I recently learned that Window Fashion Pros' BBB accreditation has been revoked. I would avoid this company, and any other company affiliated with "Vincent Margott."