7-Eleven

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This location is close to my apartment me and my family have visited this location often over the years. The treatment of myself and my family at this location tonight was terrible. My Husband and I were out for a walk tonight with our 2 children and decided to stop at get a drink as a little treat. My husband was carrying our daughter in a carrier and I was carrying my diaper bag on my back. We entered & went to the back of the store to the slurpee machine when an employee told me to remove my back pack & take it up front & leave it on the counter. I refused explaining that it was my diaper bag and my wallet and other personal property was inside. A different employee stated that it was store policy that no bags were allowed in the store. I told her that there was no sign posted and again refused to give up my bag. I asked for the store managers phone number and the employee that I was talking to claimed that she was the store owner. She said that there was a sign on the door. The door in question was propped open is such a way that there was no way that I could have seen the sign in question upon entering the store. I told her that telling me to surrender my personal property was the same as accusing me of stealing and that it was not acceptable and that I would be putting a complaint in with their corporate offices. She began yelling at me that it was a franchise location and that they could set their own rules and that my complaint would do nothing. She continued to yell and argue with me. When I told her that I have worked in customer service for almost 20 years and had never been asked to surrender my bag or been treated so poorly she said that she didn't care. When I stated that her treating me this way in front of my children & husband was not acceptable she again stated that she didn't care.

As I was leaving I pointed out that there was no way I could have read the sign they had posted on the door. I will not be coming back to this location. If they value their customers and reputation they need to make major adjustments to how they treat people. And I did file a complaint with their corporate office.