Tan Republic - Orchards

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CLOSED NOW - Opens at 9:00am

I love this salon! It's beautiful! The people are awesome! The beds are comfortable and don't leave white marks on my body, and the tans are quick and even. It's my 10 minute magic carpet ride LOL!

Majority of the employees here are great, and the time I was tanning, I really enjoyed the quality of the beds.

With that said though, my issue lies solely towards the owner. There were discrepancies in the information provided to me when I signed up. I was informed that should something come up I could cancel my contract if necessary. I was told this on more than one occasion by more than one of his employees. When I brought up to him that his employees were providing me with false information (leading me to a contract under a different impression than what I'm finding to be true) about what the customers could and couldn't do, his response was "Well, they're young, and they're only human. I don't know what you expect me to do about it. I'm not a babysitter."

As much as I understand mis-communications in a work space, I still feel that his lack of customer service in this case was outrageous. Not only did he seem unphased that his employees weren't giving true information, but he seemed 100% unaccommodating to it as well. His "bed-side manner" (as he called it) was far beyond what I would expect from ANY business owner. He also said to me "I can't accommodate everyone. That's why we live on planet Earth and not planet "fair", cause not everything goes the way I want it to either."



Bottom line, I will NEVER suggest ANYBODY to sign up with Tan Republic. Not just this location, because I was informed that the man I had issues with is the owner of not just the Orchards location, but Tan Republic as a whole.

The experience I had today, with him alone, is enough to turn me away from Tan Republic as a company. The beds and friendly employees aren't worth a single penny to a "business owner" as unprofessional as he came across to me.