KFC - Closed

Write a Review847-327-0987

TUESDAY AFTERNOON ...IT WAS NOT BUSY , THREE OTHER COUPLES ... WE ORDERED TWO BUFFETS AND A BOXED CHILD'S MEAL.... ASKED FOR A RECEIPT AFTER PAYING , GIRL DID NOT SAY A WORD , JUST LEFT US STANDING THERE AND CAME BACK AFTER SEVERAL MINUTES WITH A RECEIPT SAYING THE MACHINE IN FRONT WAS OUT OF PAPER.. WHICH WOULD HAVE BEEN OK EXCEPT... 90% OF THE BUFFET TRAYS WERE EMPTY TOO! WE TOLD THE COUNTER GIRL. SHE REPLIED "GIVE ME A MINUTE PLEASE" ..I ASKED ARE YOU THE ONLY ONE UP FRONT , AS I SAW THE MANAGER AND TWO MORE GIRLS AROUND THE CORNER .WE WAITED FOR 15 MINUTES FOR THEM TO BE REPLENISHED.. NADA. WE WENT UP TO THE COUNTER AND ASKED TO SEE THE MANAGER(JAVIER)... I SHOWED HIM THE EMPTY CONTAINERS AND 3 PIECES OF OLD CHICKEN AND CRUSTY MASH POTATOES.. HE SAID IT WOULD BE ANOTHER 15 MINUTES! WE WAITED AND WATCHED AS NOTHING HAPPENED ... WE ASKED FOR OUR MONEY BACK AND GOT IT WITH NO APOLOGY OR BARELY ANY CONCERN THAT WE (AND AT LEAST 4-6 MORE CUSTOMERS WERE LEAVING WITHOUT BUYING LUNCH) $$$ THAT'S A BIG CHUNK OF CHANGE IN THIS ECONOMY! BUT OBVIOUSLY KFC DOESN'T CARE ABOUT MONEY OR CUSTOMERS! WE TRAVELED 15 MILES TO THAT PARTICULAR RESTAURANT ( WE HAVE SEVERAL KFC s IN OUR AREA BUT LIKE THE SIT DOWN BUFFET IN VERNON HILLS ( USE TO LIKE ) PLUS WE HAD TO LITERALLY CLEAN (WATER & NAPKINS) OFF OUR TABLE AND I NOTICED OTHERS WERE NOT CLEAN EITHER... I DIDN'T STAY LONG ENOUGH TO CHECK THE REST ROOMS BECAUSE I BELIEVE IF THE BATHROOMS AREN'T CLEAN, ODDS ARE, NEITHER IS THE KITCHEN... BUT I CAN'T SAY ANYTHING BECAUSE AS I SAID, I DIDN'T STAY LONG ENOUGH... I WILL NOT RETURN OR RECCOMMEND THIS KFC TO ANYONE! SO UNPREPARED AND DISINTERESTED IN THE CUSTOMERS SATISFACTION OR DISAPPOINTMENT IN THE SERVICE.. NO PRIDE IN THEIR JOBS AT ALL ! SHAME ON YOUR EMPLOYEES !

I went drove into the drive though and the girl on the otherside was rude, and disrespectful, THEN as we got our food, i aske dfor the manager and expressed my distaste for her attitude, he did not care. i then drove foward allitle and realized that he had not given us our receipt, so i reversed and on their sign it says if i did not recieve a receipt that our meal would be free, thats a joke, the Manager JAVIER, then went on to tell us that if we drove away without telling them that i had not recieved a receipt that it did not count....WHAT how else am i supposed to find out. HE then starting coming up with some creative responses on why he could't give me anything and then closed the window on me.....I am disgusted by their service at this KFC. If you can not honor a policy then dont make it.