Bridal Suite South

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OPEN NOW - Closes at 5:00pm

I must firmly agree with the below reviews and say DO NOT GO HERE. It appears from the first review in 2007 to our experience in 2015, that there has been no improvement in this boutique's poor customer service. We ordered two bridesmaid dresses in the same style and same color on the same day in December (paid in full) and we were told they would arrive in store mid-April. We were told to call the Suite in late March and they would be able to tell us the exact shipping/arrival date. When we called as directed, Bridal Suite could not tell us the ship date and blamed the manufacturer. We understand that dress boutiques are at the mercy of their manufacturers to SOME extent. So we agreed to call back in mid-April for an update. When we called, we were told that one bridesmaid's dress had arrived, but one had not. The bridesmaid who's dress had allegedly arrived lives two states away and made a special trip to Florida to visit the bride and pick up her dress. When she called to confirm her appointment, she was told that her dress had not come in - the other bridesmaid's dress had instead. When this issue was brought to the attention of the staff, they were completely unwilling to accept any responsibility for the situation. They offered no apology for the inconvenience and instead promised a mid-May ship date. I have zero faith in this boutique to deliver on this promise. We made sure to order our dresses nearly 10 months in advance of the wedding to allow plenty of time for any necessary alterations, and now we find ourselves down to the wire. Bridesmaid dresses are items the bride should be able to check off her list once they are ordered and paid for. This level of negligence is unacceptable and, quite frankly, unbelievable in an industry that revolves around deadlines. I love supporting local business but in this case I encourage you to save yourself a lot of time and hassle, and GO TO DAVID'S BRIDAL. The only way this experience could be worse is if the bride had ordered her dress from this boutique. And I shudder at the thought.

DO NOT GO HERE! They ordered the wrong color for our Bridesmaids dresses! They were unwilling to help get it fixed nor were they willing to help compensate us for their HUGE mistake. Absolutely the worst customer service I have ever encountered. Sure they were sweet as pie when they were taking my money, but when it was time to admit their fault and error, it was a WHOLE different story. BEWARE! Go ELSEWHERE!!!

I would not recommend using this bridal shop, my brides maids' dress sizes were taken incorrectly and as a bride I received poor service.