Tropical Eye Associates

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I had an exceptional experience with Tropical Eye Associates. The staff is friendly and courteous and Dr. Kepley is very easy to talk to. Dr. Kepley has been in business here in Vero for thirty years and a friend of mine recommended him to me and I'm very happy!

On June 24th 2015 I made an appointment with Dr. Stephen R Kepley O.D. and I was quoted that a comprehensive evaluation would cost $153. During the evaluation the technician said that they needed to do an eye measurement for hard contact lenses. I informed the technician that I could bring my recent measurement for contact lenses and she responded that they “like to start from 0”. Believing that this was all part of the price of the comprehensive evaluation I went through with the measurement that took approximately 4 minutes. When I left they informed me that my total charge was $252. I said that I was quoted only $153 so why are you charging me $252? They replied that they charged me $99 more for the measurement. I was never told that they were going to charge me more for the measurement and I have been to 2 other Optometrists and neither one of them added an additional charge for the eye measurement. Not having insurance I find this very unethical considering I was never informed of the additional charge until after the fact and I would have been able to supply the measurements myself.

The doctor is excellent and the facility is top notch. However staff are rude and disrespectful to the customers if a dispute occurs with specifically insurance coverages. I even has the insurance supervisor trying to resolve the issues, but staff made it very difficult. I find this unacceptable! And will not do business with them again.