Velde Ford is an automobile dealership that provides various new and pre-owned vehicles. It provides cars, trucks, crossovers, minivans and sport utility vehicles. The range of new vehicles offered by the company includes the Ford Ranger, Explorer, Expedition, Taurus, Focus, Crown Victoria, Thunderbird and Mustang. The dealership offers vehicle maintenance and repair services. Additionally, it has a part shop that houses a large collection of vehicle parts and accessories. The dealership also offers financial options through certified lenders. It helps individuals in scheduling test drive and truck modifications. It offers various special offers and discounts.
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

G
gbmagic

02/06/2010

Provided by YP.com
The worst place deal with! Even the owner doesn't care.

The absolute worst customer service in Dealers and repair. They will lie to you about when your car is ready, not put things back where they belong in your car, poor repairshop, will give you all kinds of excuses, won't accept responsiblity, and things still don't work after you leave but they won't fix them except for additional charges. I have talked with the owner and he doesn't care either. They forgot to even put my spare tire back in the car leaving me with no spare when needed. I had to go back to their shop to get it. They are the worst!!! Stay away.
They know nothing about customer service...only the $$$$'s.
I had my wheel fall off after having 4 tires put on. They forgot to put back the spare. I had 2 studs break off and lost 4 lug nuts after they put the tires on. They promise the world but give you nothing but lies, deceit and shoddy workmanship.

PH
Peter H.

12/07/2017

Provided by YP.com

Terrible customer service from the sales department to the service department. Lying, making excuses and misleading customers are a specialty for Velde Ford going back decades. Able to provide a superficial cut and paste response that sounds fake and without substance, while completely avoiding actually solving customers problems or learning from mistakes and customer complaints to improve and become a righteous business that serves customers instead of just trying to take money above all else. Beware, be careful, and don't believe anything they say!

CS
Cynthia S.

05/22/2017

Provided by YP.com

Mom and I had always gone to Velde for our car van. There was a brief moment in time that we could afford to go and decided to another mechanic about our a/c problem. That mechanic told us that the unit was literally falling apart and would need to be replaced. The cost would be between $600-$800. After months of not having the money for a second opinion, we took the Van to Velde and they told us that all it needed was a $60 belt. Now we have a/c and it runs great! Velde has never ever done us wrong and will continue to bring our business there.

S
sharlton

11/10/2010

Provided by YP.com
5th Vehicle from Velde Ford

This is the 5th vehicle I have purchased from Velde Ford in 11 years. I have always had good sales service, and I absolutely appreciate the service department for servicing my vehicle. Jim Mapp treated me with respect and took care of all details of finding me a vehicle that I wanted and worked expertly through the entire process.

B
brimolen

11/04/2010

Provided by YP.com
We Love Our Car

We love our car and enjoyed our experience with salesman David Woodhouse at Velde Ford during the purchase process.

F
francis5847

10/14/2010

Provided by YP.com
Great Purchase from Quality Store

We just bought our new Ford Fusion from Velde Ford. Glenn Foxworth, our salesman, was just wonderful. With so many choices, we appreciated Glenn's help and advice. This is our 3rd purchase from Velde Ford over the past 9 years. Thanks, Glenn!

W
wiseharry

10/14/2010

Provided by YP.com
Great service

We had a real scare with our older Ford truck, but Velde Ford's Service Department came through with flying colors. Dane Jenson, their Service Advisor, made the whole process for us a welcomed relief. Pick up, delivery, prompt service, courteous communications, and an affordable bill, too! Thank you so much, Dana.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Brands
Mercury
Payment method
mastercard, cash, check, debit, amex, discover, visa
Location
The dealership is located in Vero Beach, Fla.
Amenities
Online Inventory, Online Credit Application
Languages
English, Spanish
Categories
New Car Dealers, Auto Repair & Service, Automobile Accessories, Automobile Body Repairing & Painting, Automobile Parts & Supplies, Brake Repair, Tire Dealers, Used Car Dealers
Other Information

Wheelchair Accessible: Yes