Trousseau

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CLOSED NOW - Opens at 10:00am

I bought four bras and went to return them the next day with the tags still attached from the original purchase. I got to the counter and was told that I could return the bras for in store credit only. No refund. I even spoke to a manager and was told that I would not be getting my money back even after communicating that this wasn’t an acceptable option. If I would have known that the store had no refund policy I would never have bought their unimaginable ugly bras. What happened to customer service and the customer getting their money back? This store is hiding behind a stupid policy that is on the bottom of the purchase receipt instead of putting the customer first. If it weren’t for the customer they wouldn’t be in business. I hope you enjoy your stolen money.

My wife and I have been shopping at Trousseau in Vienna for the past ten years and always experience the best service and atmosphere. I say we shop there because when gift giving times arrive I can count on Trousseau to come through. They maintain their secured customer database and update me as to my wife's size(s) and latest preferences or for other women in my world gift certificates work great. I have gotten to know many of the staff and the owners and cannot believe that "shockingly bad service" is stating the truth. Over the years I have gotten to know the owners and they always work diligently through whatever situation may arise. I have witnessed the staff working with difficult customers and know their priority is providing for their customer what they are looking for. I have recommended Trousseau to friends and family and they all have had great experiences. Trousseau will even special order merchandise for customers and perform complementary alterations.



Trousseau is my go to!

Trousseau is truly a treasure, carrying a large variety of types, styles and sizes of lingerie for every occasion. You will find a selection of wedding items from veils to attendant's gifts. The store invites you to linger and of course shop. Excellent personal service, wide selection of sizes, reasonable prices.