Letâ??s talk about the six-ton elephant in the room: the home improvement industryâ??s terrible reputation. The truth is, yes, working with some window and door contractors can be incredibly hard and frustrating. Between high sales pressure, shoddy installation, and subpar products, this industry has rightfully earned one of the highest spots on the Better Business Bureauâ??s â??Top 10 Consumer Complaintsâ?? list. Weâ??re different. At The Door Store, weâ??ve flipped the script on typical high-stress, low-quality, overpriced, underwhelming window and door installation in Chicagoâ??s Western Suburbs. Since 1987, weâ??ve served over 12,000 satisfied customers by making the entire process high quality, stress free, and simple.

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Reviews

05/24/2014

Outstanding Job on New Closet and interior doors!!

The Door Store just installed beautiful new maple closet, bedroom and hallway doors and frames in our house. We have extremely high expectations and know what quality work entails. The Door Store exceeded our expectations, and we are thrilled! It took the installers only two days to complete the job, and the work they did was meticulous. The installers were very friendly, knowledgable and so efficient (they also vaccuumed up EVERY bit of dust before they left). It is a pleasure to work with people who really take pride in their work. David in the office was so patient and helpful in giving us ideas for what types of doors and harware to choose. We highly recommend the Door Store (we have also used them in the past for exterior front entry doors and windows). Nice to have the option of working with a smaller local company with terrific customer service - call them, you won't be disappointed!

03/15/2013

Beautiful entry door

The Door Store recently replaced our double entry doors with a new door with 2 sidelights. We couldn't be more pleased. The installation was seamless. The workmen were very professional and cleaned up any and all sawdust etc. When we need a door or window in the future we will certainly call upon The Door Store again.

03/07/2012

The Door Store

I have dealt several times with The Door Store and have been very pleased with the two doors, storm doors and seven windows I had replaced. Any problems that occured were taken care of quickly and efficiently. They are very helpful and friendly. I would highly recommend this store.

vijay

11/08/2011

Inferior company

They installed a back screen door and French doors leading to the patio. The spring in the handle and the sliding window to the back door broke within two years. They installed the bolts in the widgets to the French doors upside down. We called them to repair their shoddy products and fix their mistakes, and they had the nerve to charge us $60. The screen door was broken, which we were going to pay for, but he said he didn't have the tools to repair it, and claimed another company installed the screen, which was a lie. Sketchy company, shoddy work and poor products.

vijay

11/08/2011

Inferior company

They installed a back screen door and French doors leading to the patio. The spring in the handle and the sliding window to the back door broke within two years. They installed the bolts in the widgets to the French doors upside down. We called them to repair their shoddy products and fix their mistakes, and they had the nerve to charge us $60. The screen door was broken, which we were going to pay for, but he said he didn't have the tools to repair it, and claimed another company installed the screen, which was a lie. Sketchy company, shoddy work and poor products.

vijay

11/08/2011

Inferior company

They installed a back screen door and French doors leading to the patio. The spring in the handle and the sliding window to the back door broke within two years. They installed the bolts in the widgets to the French doors upside down. We called them to repair their shoddy products and fix their mistakes, and they had the nerve to charge us $60. The screen door was broken, which we were going to pay for, but he said he didn't have the tools to repair it, and claimed another company installed the screen, which was a lie. Sketchy company, shoddy work and poor products.

vijay

11/08/2011

Inferior company

They installed a back screen door and French doors leading to the patio. The spring in the handle and the sliding window to the back door broke within two years. They installed the bolts in the widgets to the French doors upside down. We called them to repair their shoddy products and fix their mistakes, and they had the nerve to charge us $60. The screen door was broken, which we were going to pay for, but he said he didn't have the tools to repair it, and claimed another company installed the screen, which was a lie. Sketchy company, shoddy work and poor products.

vijay

11/08/2011

Inferior company

They installed a back screen door and French doors leading to the patio. The spring in the handle and the sliding window to the back door broke within two years. They installed the bolts in the widgets to the French doors upside down. We called them to repair their shoddy products and fix their mistakes, and they had the nerve to charge us $60. The screen door was broken, which we were going to pay for, but he said he didn't have the tools to repair it, and claimed another company installed the screen, which was a lie. Sketchy company, shoddy work and poor products.

08/01/2011

Quality Door by Good People

We are very happy with the sliding patio door that we purchased from The Door Store in Villa Park. We got a quality door that slides so smoothly and even helps to keep out the sun’s heat going into our kitchen. The installer was very professional and paid attention to details (something that I pay attention to). He replaced the old trim with oak, did a superior job caulking and insulating and was out of there when he said he’d be done. We certainly trust this company and will use them again when we replace our windows.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon:
Tue - Wed:
Thu:
Fri:
Sat:
SunClosed
Extra Phones

Fax: 630-495-7309

Brands
jeld wen, patio, therma tru
Payment method
master card, visa, discover, cash, check, amex
Categories
Doors, Frames, & Accessories, Door Repair, Draperies, Curtains & Window Treatments, Storm Windows & Doors, Windows, Windows-Repair, Replacement & Installation
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