Cash Converters Hilltop

Write a Review757-422-4400

CLOSED NOW - Opens at 12:00pm

I have been dealing with this store for several years now. Through many managers and a company buyout they still stand strong as a high quality jeweler and retailer. Friendly staff and good merchandise sets them apart from pawn shops and thrift stores. They work with you and negotiate prices if needed. The staf knows thier stuff and the buyers can spot junk from a mile away and make sure it doesnt get to us customers.

We bought a wedding ring set and needed to downsize it! They were very nice and said it would be done within a week at no additional cost. They were supposed to call us so we can go pick it up... They never called us back! ..WE called them! Rings were done in 3(!!!) WEEKS(!!!)! When I tried my rings on, I hardly could put it on! And while I was trying to take it off, I asked lady if it's ok that i cannot take it off?? She said: it's ok if we pay now $60! ???? I wasn't talking about money!!!!! And talking about money- FEE???? they told us " it would be no charge!" nice! Did a wrong size and wanted to charge us for this! Dream service!!! after that she called a manager and manager tried to explain me that they did the right size and if I wanted to resize it again, it would be again $60! I could easily put the sizer on my finger, but not rings!!! Later they understood that they and their jeweler had different sizers!!! Was I the first who decided to resize their jewelry???!!...Finally they decided to send my rings with their sizer... I had to wait about a month again!(((Unforgettable experience !

They helped me out a lot. Gave me good value for items I was selling.