Citgo

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Cape Henry Citgo on Shore drive has demonstrated many times their amazing customer care, they will not nickel and dime you, super fast and will go above and beyond to help their neighboors, Jim was so kind and fast at fixing my issue, this place is a very hard to find jewel were you feel like a mechanic really has your back and is not just trying to make extra money...thank you very much Jim and everyone at cape henry citgo for being amazing !!

Purchased 2 "VIP Cards" from VIP Promotions Inc which contained multiple discounts and free services at Cape Henry Citgo.



I brought my Truck in for a VA State inspection, and it required some work to pass. I also had a brake flush and transmission flush done. I was charged $36 for 3 light bulbs. They did not replace the light bulbs. I returned to the station and told them the daytime running light and license plate light were still out. They brought the truck in, and shortly returned it to me. The daytime running light was STILL out. I confronted the manager and he said that Chevy Suburbans only had one daytime running light. I called bs, and had the mechanic replace the correct bulb.



After the service my transmission started slipping between 2nd and 3rd gear. I checked my transmission fluid, and it was barely registering on the dipstick. It took a full quart. Upon to return at Cape Henry Citgo the manager went out to check the fluid. He first mistakenly checked my oil dipstick, and after i pointed out where the transmission dipstick was he checked it. He saw it was low and said "The machine didn't fill it up enough."



I pursued a refund from the VIP Promotions card company, but they said "All Sales Final".



The total lack of quality assurance and integrity I experience will keep me from ever visiting Cape Henry Citgo again.

On 4/8/2011 I had rear quick struts installed on my 97 Toyota Camry at Cape Henry Citgo. When I was leaving I noticed the ABS light was on. I immediately confronted the mechanic who couldn't diagnose the problem. I took it to the Toyota dealership and they diagnosed it and determined that the problem was the right rear ABS sensor (next to the strut). I spoke with Cape Henry Citgo manager regarding this ABS problem and he told me that he didn't believe it was caused by replacing the struts and they would not replace the ABS sensor or pay to have it replaced. I have never noticed the ABS sensor on before taking my car there. I will be out over $400 for their damage and would like Citgo Cape Henry to own up to the problem. Since they have refused to accept responsibility, I would not recommend their service to anybody. NOTE: The ABS sensor lit means that your anti-lock brakes no longer work, which will supposedly pass inspection but is a safety issue.