Heartland Hospice
5041 Corporate Woods Dr Ste 200, Virginia Beach, VA 23462
Reviews
02/07/2014
Provided by YP.comHeartland Home Care was thought to be an exceptional home health care agency until they actually began to "work". Before long, aides were found to be sitting in a separate room from my Mother most of the day playing on their cellphones. There were many times when they wouldn't even show and didn't call to advise they couldn't make it to the house.
In essence, I thought they were looking after my Mom but never even showed. My Mom went without food for the entire day and had no assistance in getting to the bathroom.
My Mom had a mini stroke and while at the E/R, a catheter needed to be inserted. The nurse at the hospiatal advised me my Mom was covered in feces which evidently had been there for days. As a result, my Mom developed a urinary tract infection.
When I learned this, I immdiately called and advised Andrea of the circumstances and I would no longer be using their services. She simply said "OK, Thank you" and hung up the phone. A complete disregard of what the aides were doing (and not doing).
My next complaint will be with Medicare, the Virginia Department of Health and Adult Protective Services
More Business Info
Enriching Life
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: - Services/Products
- Hospice services, pain management, Bereavement, family counseling, living will, nursing care
- Brands
- Heartland Hospice
- Associations
- National Association of Home Care & Hospice, National Hospice and Palliative Care Organization, Accredited by the Community Heath Accreditation Program.
- Other Link
- Categories
- Hospices, Eldercare-Home Health Services, Home Health Services, Nurses, Nursing Homes-Skilled Nursing Facility