Jack Frost Landscapes & Garden Center
3168 Holland Rd, Virginia Beach, VA 23453
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01/02/2018
Provided by YP.comBought cord of firewood, most of it was rotted on the bark side with insect holes it appeared to have been decaying before it was cut and split. The lengths were irregular. It burns too fast because it is not seasoned firewood but rather salvaged from yards as Problem tree removal. Not what I expected from past dealings with this company. Will ask for "green" wood next time, but not from here. I had to send back about a pickup load because of the rotten wood. Will not be coming back.
10/10/2014
Provided by YPmobileso my wife decided to surprise me today and pick up some fire wood from Jack Frost . Well guess that was a bad idea . Your customer service with the woman at your front counter leaves ALOT to be desired . After feeling belittled and and giving the run around about the pricing of your firewood she was instructed to go out back and get some . Again not being told how much it was or the price per bundle or anything . When a man in the back approached her there was no assistance give and she proceeded to put the wood in the truck NO ONE offered to help her . I work in customer service and this looks really bad on your part as a business. Finally returning to the front she was told a price and told she was lucky cause they don't charge tax..... Hmm yeah about that . Also being told that usually it's cheaper if she buys a lot .... SO HOW DO WE REALLY KNOW THE CORRECT PRICING IF YOUR STAFF CANNOT GIVE US STRAIGHT ANSWERS!!! I don't appreciate the way my wife was treated in my absence and please believe every review site your on will be getting this same review from us . Sometimes a little customer service training goes a long way for your business .
02/25/2014
Provided by YPmobileDO NOT GO HERE!!!
If I could give zero stars I would. Jim and I just had the worst experience picking up soil from this place. They close at 5:00 PM and we showed up to get just 1 cubic yard of soil at 4:50. I'm never a person to show up somewhere just before it closes but it's the fastest we could get there after borrowing a truck from my dad. The man inside the shop was already counting the money in the drawer and made us feel bad for even asking to run a credit card. He sighed and was talking about how it was "bad timing" but I was glad he was going to do it for us anyways. We met him around back to pick up the soil and he plopped it down into the pick up truck...not to mention all over the tool box so that the soil was piled as high as the roof. Then we spent more time trying to salvage the huge chunk of soil that was basically falling out of the truck from where he put it in. So now there is soil covering and in between the tool box and the cab of the truck and covering up the entire back window. WE WILL NEVER BE USING JACK FROST AGAIN. That guy was the worst business man I've ever met.
More Business Info
Where Creativity and Quality Meet
- BBB Rating
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
Primary Phone: 757-368-4477
Phone: 757-383-9940
- Payment method
- discover, amex, check, master card, visa, cash
- Neighborhood
- Courthouse-Sandbridge
- Other Link
- Categories
- Landscape Contractors, Bamboo Products, Driveway Contractors, Fountains Garden, Display, Etc, Gardeners, Landscape Designers & Consultants, Landscaping & Lawn Services, Lawn Maintenance, Nurseries-Plants & Trees, Patio Builders, Ponds, Lakes & Water Gardens Construction, Snow Removal Service, Tree Service