LoanCare
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3637 Sentara Way, Virginia Beach, VA 23452
3637 Sentara Way, Virginia Beach, VA 23452
WebsiteLoanCare is a top national provider of full-service, component, and interim mortgage loan sub-servicing. The company is known for delivering a superior customer experience through personalization and convenience. Its proprietary portfolio management platform, LoanCare AnalyticsTM, identifies risk and opportunity quickly to enable smarter decisioning across the servicing spectrum. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries.
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09/23/2019
Provided by YP.comWe pay PITI payments and today received our County Tax Bill, called LoanCare customer service (CS), and was given an incorrect email address to send the bill to. We called back, to get the correct email address, was told we didn't have to send the tax bill (ok, no problem), but in our discussions the second customer service rep was EXTREMELY rude and hung up on us. So, the "conversation being recorded for training purposes," obviously is not listened to by Supervisors as the first CS rep didn't know her job and the second was rude. This is a new mortgage servicer, as our loan was sold and, so far, I am not happy.
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