RK Chevrolet, Inc.

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CLOSED NOW - Opens at 11:00am

Horrible customer service. We elove the car we purchased and the salesman was awesome but other than that it was horrible. Mah or its of the staff are unprofessional and it's been almost a year and we're still getting harassed about our trade in. We took credit of everything we needed to and they're still saying they can't access the cr and attempting to take back our trade in value. Makes no sense to us and is sketchy. Please go somewhere else to purchase your vehicle this company is the worst in hampton roads.

Joke of a dealership.. they have no idea what they are doing. I bought a car here and explain over and over again to register the vehicle in another state besides Virginia paid sales tax for another state and somehow my car was still registered in Virginia. What a mess they have made for me to deal with! Not to mention my salesman left to get food in the middle of the sale.Three weeks later they're still trying to figure out how to register my car in another state. Go anywhere else! In fact I join yelp just to write this review.

I did my research online and that's where we decided to go, and the Equinox is the car we decided to get. The salesperson was very good. Actually, when I get back from a tour overseas I might go back and get a car for me. Yeah, the Equinox is for my wife. The finance manager went straight to the chase and didn't wast our time. The experience was good, very good. My wife's really liking it. I'm driving it now, she hurt her back and the medicine she is taking she's not allowed to drive. It's a nice car to drive.

It was a lot quicker than I expected. RK gave me more money for my trade-in than I expected and a week later they called me back because they found me a better interest rate. I told the salesman what I wanted and he showed me what he had. We had it down to four Cruzes and I picked the one that I liked the best. It was awesome. Still impressed that the finance manager called me back a week after I bought the Cruze and told me he found a better interest rate for me. That was awesome.

I'm a long term customer. I have purchased 4 cars from RK Chevrolet. My salesman didn't pressure me, and it took me about two weeks to make the decision to buy. I liked that when I entered the lot he let me look around and get the the lay of the land before he came out and introduced himself and started the process going. I hope this guys stays there. Financing was smooth and great. Negotiations were very professional and they were right there for me. I would recommend RK without any hesitation. It was a very good experience. I love my new car too.

I have had my share of dealership woes. Did you contact the better business bureau? They took care of my situation the same day and I didn't have to pay for the mistakes the dealership made.

I���m sorry to say that RK Chevrolet service has continued to disappoint me time and time again. I stopped taking my car there for oil changes two years ago, because if your like me you don���t have six to eight hours to get your oil changed.



I recently had what could be called a near miss with this horrible service department, the person helping me was named Don and this is as far as I will disclose with this part of my complaint. The front of my Chevy Tahoe had been making really bad grinding sounds for about two days. I called to make a drop off appointment and was happy to find out that I had purchased the extended warranty on my vehicle. My wife dropped it off that day and RK had it for seven days. Upon dropping the car off RK (Don) was informed that I needed this vehicle to take a road trip the following Thursday.



When I called the following Thursday to see if my car was ready I was informed that repairs had been made but they were unable to resolve the loud clunking and grinding sound coming from the front tires. I specifically asked if the car was OK TO DRIVE to my destination. There reply was ���yes, your car is fine to drive just don���t put it into 4 wheel drive and we will finish the repairs upon your return.���



Three quarters of the way or about 200 miles to my mother-in-laws the ABS light came on followed by a loud grinding noise that just continued to grow louder. I immediately called RK (Don) and asked him if this was ok or a danger, as I now have my 10 month old daughter and wife in the car. I was told not to worry, and my car was safe to drive. Don mentioned he would take care of everything when I got back.



At this point let me cut to the chase, I am now sitting here at my mother -in-laws writing this complaint after my front right wheel almost fell off last night. I have taken it into another Chevrolet dealership and in one hour (not the seven days RK took) I was told that I could have had a catastrophic failure, and not only was in danger of losing my front tires but my wife and daughter as well



This is criminal behavior as far as I am concerned and will be the last time I ever take my car into, or buy from RK Chevrolet. I would consider some sort of legal action but I too serve in the Military and have neither the time or money for a law suit.



BEWARE OF THIS DEALERSHIP AND THERE SERVICE DEPARTMENT (DON) THEY ARE UNTRUSTWORTY AND MISLEADING!!!