Textbook Brokers

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I purchased two textbooks from the store for the fall semester. The textbooks were for the Bio 101 lecture and lab at TCC Portsmouth. The lecture book sold to me was the correct one but when I went to do lab hwk on a Sun, 09 Sep, I realized that the Bio 101 lab book sold to me (General Laboratory Manual; ENCOUNTERS W/ LIFE 7th ed) was not the correct one. I had to go the McArthur Mall to get the correct book in order to complete the assignment which was due on Mon, 10 Sep. On Tuesday, 11 Sep I brought the book back for refund but was denied. I have bank statements, the credit card used to purchase, and ID that proves I purchased the book from this store. I have purchased books from this store many times before and have never had a problem.

Textbook brokers did not make a 'good faith' effort to resolve the complaint. If a business makes a mistake they should fix it... PERIOD. Offering me %50 of my money back does not solve the problem. I feel as though I was robbed. I was sold a book incorrectly by Textbook Brokers and they refused to give me my money back. Businesses w/ poor business practices such as Textbook Brookers should be held accountble.